After this period expires you can choose to use the free or paid version that offers different features, however, the free option does not offer additional protection to your computer. Please attach the file in your next reply. After first downloading the software, you will receive a 14-day free trial for Malwarebytes Premium. You will be presented with a page stating, " Welcome to the Malwarebytes Support Tool!"Ī progress bar will appear and the program will proceed to gather troubleshooting information from your computerĪ file named mbst-grab-results.zip will be saved to your Desktop Place a checkmark next to Accept License Agreement and click Next If you would like to stay with the Free version, just click the 'End Trial' button in the popup message, and that will end the notifications (see screen shot).
You may be prompted by User Account Control (UAC) to allow changes to be made to your computer. After 14 days, the trial ends and the program reverts to the Free version, which is only an on-demand scanner that offers no real-time protection. Once the file is downloaded, open your Downloads folder/location of the downloaded fileĭouble-click mb-support-X.X.X.XXXX.exe to run the program NOTE: The tools and the information obtained is safe and not harmful to your privacy or your computer, please allow the programs to run if blocked by your system. If you haven’t already done so, please run the Malwarebytes Support Tool and then attach the logs in your next reply: Endpoint Detection & Response for Servers
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